Progress Connect Officer (1 x permanent and 1 x fixed term contract until April 2022)
The Role
We are constantly looking for ways in which we can improve the level of service we offer to our customers and we are looking for enthusiastic, committed and self-motivated people to join our team within Progress Housing Group based at our Contact Centre in Leyland.
We are looking for someone who has ideally worked within a housing environment, and having call handling experience dealing with a variety of enquiries is essential. You must be passionate about providing excellent customer service within a challenging and changing environment and be used to taking a high volume of calls.
Duties & Responsibilities (not limited to):
Skills & qualities
You will have/be:
Additional Information
In addition to an attractive starting salary, we can offer you great working conditions, a friendly, supportive team environment and a real opportunity to make an impact in a growing organisation. We also offer a defined contribution pension scheme, health cash plan and a leave package which starts at 26 days per annum, plus a day off for your birthday.
We have one permanent vacancy and one fixed-term until April 2022.
The hours of work will be 36.25 hours per week split over Monday to Friday between 8am to 6pm. The role is office based however due to COVID19 you may be required to work from home once full training is completed. Further details will be discussed at interview.
Our organisation
Progress Housing Group delivers housing and related services, including the management of nearly 11,000 homes. We are focused on delivering a customer-focused, high quality service. Join us and you will part of a team working together to provide high quality homes, support independence and create opportunities for individuals and communities.
To find out more about this exciting opportunity, please click here to view the job description and person specification.
Application closing date: Friday 5th March 2021, however advert maybe withdrawn sooner subject to the number of applications received.