PROGRESS HOUSING GROUP
JOB TITLE: Technical Services Officer
GRADE: Grade 5 - £25,700 - £27,717
LOCATION: Leyland /Agile
CONTRACT: Permanent
HOURS: 36.25
ABOUT THE POST:
“A career in Progress Housing Group is an opportunity to have a direct impact on the service provided for our community.”
The Technical Services Officer role is to ensure effective IT operation so that end users can accomplish business tasks. This includes receiving, prioritising, documenting and actively resolving end user help requests and escalating incidents when considered appropriate and necessary to maintain SLA expectations. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give in-person, hands-on help at the desktop level.
WHAT WILL THE RIGHT PERSON LOOK LIKE?
You will need to be a flexible and committed team player, focused on providing a high quality business support service to our customers. Due to the cross-functional nature of our team, strong communication and interpersonal skill are essential. This is a fantastic opportunity to join a committed team and to continuously improve and develop our services.
WHAT WILL YOU BE DOING?
This role has a number of core objectives including:-
You can look forward to :
This is an excellent opportunity for someone looking to build on the carer and work within a fast paced service. Please apply to hear some more!
Progress Housing Group values equality and works to provide a fair and inclusive environment for a workforce that is as diverse as the communities it serves. We want to further increase the diversity of our workforce, in particular the number of Black, Asian and Minority Ethnic staff and disabled staff at all levels of the Association. This advert is open to all applicants, and we would particularly welcome applications from candidates identifying with one or both of those characteristics.
Additional Information
To find out more about this exciting opportunity, please click here to view the job description and person specification.
Application Closing Date: 14th February 2022
Interview Date: TBC