Calling all phone heroes…
Not all heroes wear capes, at Progress Lifeline they wear headsets.
Due to more and more customers valuing our service, we are hiring again inside our emergency Control Centre. This telephone based team provide a 24-hour emergency call answering service to residents and customers who are linked to us through their telecare equipment.
This is not your average call centre job. The closest service to compare us to would be one of the 999 services and you probably know that is a front line role with big responsibility. If this doesn’t phase you and are seeking a telephone role with a real social purpose, we want to meet you.
You might not have experience in a similar position but that is not essential. What is important to us is your attitude, behaviour and commitment to delivering a service that is our customer’s lifeline. Your Empathy spelt with a capital E is essential and we value this highly.
We currently have 2 permanent, full-time positions available working 36.25 hours per week across Monday to Sunday, 24 hour shift rotas, e.g. 6am – 2pm, 10pm to 7am. These roles will be based from our office in Darwen, BB3 0DB.
We value these things in our people
The following three things are typical duties in our team
About Progress Lifeline
Progress Lifeline has been delivering personal alarm and telecare services for over 28 years. We are committed to helping people to stay in their own homes by offering independent living solutions and a 24/7 response service which gives customers and their families peace of mind. We are part of Progress Housing Group, an organisation which delivers housing and related services, including owning and managing nearly 11,000 homes.
To find out more about this exciting opportunity, please click here to view the job description and person specification.
Closing date for applications: Midnight, Sunday 7th November 2021